Operational

• Picturepark DAM - CH01 Cloud Environment

  Operational

• Picturepark DAM - CH02 Cloud Environment

  Operational

• Picturepark DAM - CH03 Cloud Environment

  Operational

• Picturepark DAM - CH04 Cloud Environment

  Operational

• Picturepark CP - CH01 Cloud Environment

  Operational

Recent Notices

• Scheduled Maintenance - Release Picturepark Content Platform Hotfix 10.1.5 - CP - CH01

  June 14, Fri

  Server Maintenance and Hotfix Release 10.1.5 Start date: 14-06-2019, 15:00 CEST End date: 14-06-2019, 19:00 CEST Expected downtime: 4 hours

• Scheduled Maintenance CH03

  June 13, Thu

  Date Start: 15.06.2019 11:00 CEST Date End: 15.06.2019 11:45 CEST Downtime expected: Less than 30 minutes

• Scheduled Maintenance - Release Picturepark Content Platform 10.1

  May 03, Fri

  Date Start: 03.05.2019 10:00 CET Date End: 03.05.2019 15:00 CET

• Scheduled Maintenance CH01, CH02, CH04

  April 08, Mon

  Start date: 8/4/2019, 20:00 CEST End date: 8/4/2019, 21:00 CEST Expected downtime: 1 hour

• Maintenance - CH03

  April 04, Thu

  Start date: 4/4/2019, 11:00 CEST End date: 4/4/2019, 11:30 CEST Expected downtime: 30 minutes

• Scheduled Maintenance CH03

  March 29, Fri

  Date Start: 29.03.2019 10:00 CET Date End: 29.03.2019 10:15 CET Expected Downtime: Less than 5 minutes

• CH01, CH02: Emergency Maintenance

  March 17, Sun

  Date Start: 17.03.2019 17:30 CET Date Start: 17.03.2019 18:00 CET Downtime: Less than 15 Minutes expected

• CH03: Emergency Maintenance

  March 17, Sun

  Date Start: 17.03.2019 17:20 CET Date End: 17.03.2019 17:25 CET

• CH03: Emergency Maintenance

  March 17, Sun

  Date Start: 17.03.2019 15:30 CET Date End: 17.03.2019 15:45 CET Expected Downtime: Less than 15 minutes

• CH03: Emergency Maintenance

  March 17, Sun

  Date Start: 17.03.2019 13:30 CET Date End: 17.03.2019 13:45 CET Downtime expected: Less than 15min

Recent Incidents

• CH03: Unscheduled offtime

  Resolved in 43 minutes

  Affected Service: Picturepark DAM - CH03 Cloud Environment March 29, Fri

  Investigating

  Our Picturepark platform CH03 is currently unavailable.

  23:26, Mar 28 CEST

  Resolved

  CH03 is working again. Apologies for any inconvenience this may have caused you.

  00:09, Mar 29 CEST

• Performance degradation

  Resolved in 2 hours

  Affected Service: Picturepark DAM - CH01 Cloud Environment Picturepark DAM - CH02 Cloud Environment Picturepark DAM - CH03 Cloud Environment March 27, Wed

  Investigating

  We currently have issues on all Picturepark instances with asset import services.

  19:25, Mar 27 CEST

  Resolved

  The asset import services are restored and working as expected. Apologies for any inconvenience this may have caused you.

  22:06, Mar 27 CEST

• Unscheduled Offtime

  Resolved in 30 minutes

  Affected Service: Picturepark DAM - CH01 Cloud Environment Picturepark DAM - CH02 Cloud Environment Picturepark DAM - CH03 Cloud Environment March 27, Wed

  Investigating

  We currently have connectivity issues on our Picturepark cloud.

  17:43, Mar 27 CEST

  Resolved

  The issues for CH01/CH02/CH03 have been resolved. Apologies for any inconvenience this may have caused you.

  18:13, Mar 27 CEST

• Unscheduled Offtime

  Resolved in 12 minutes

  Affected Service: Picturepark DAM - CH03 Cloud Environment December 20, Thu

  Investigating

  We are currently experiencing issues on our CH03 platform and are investigating the cause. Apologies for the inconvenience.

  09:24, Dec 20 CEST

  Resolved

  The issues for CH03 have been resolved. Apologies for any inconvenience this may have caused you.

  09:36, Dec 20 CEST

• Unscheduled Offtime

  Resolved in 57 minutes

  Affected Service: Picturepark DAM - CH03 Cloud Environment December 12, Wed

  Investigating

  We are currently experiencing issues on our CH03 platform and are investigating the cause. Apologies for the inconvenience.

  19:16, Dec 12 CEST

  Resolved

  The issues for CH03 have been resolved. Apologies for any inconvenience this may have caused you.

  20:14, Dec 12 CEST

• No incidents reported